❓ Frequently Asked Questions (FAQs)
In this section, you will find information about:
🐾 Types of care we offer and how our visits work.
🐾 Rates and availability in different regions of Puerto Rico.
🐾 Details about the safety and well-being of your pet in our care.
🐾 How to book a service and what to expect during your visit
Services and Care
What types of pets do you care for?
We offer care for dogs, cats, rodents, reptiles, birds, fish, and other exotic pets. Our service is completely customized for each species.Do you offer specialized care for exotic animals?
Yes, we have experience handling chameleons, lizards, ferrets, parrots, fish, and more. We adapt to your specific needs to ensure your well-being.Is playtime and interaction included during visits?
Yes, at every visit we make sure your pet receives not only basic care, but also play, interaction, and companionship to maintain their happiness.Can I request walks or outings for my pet?
Of course! Depending on your needs, we can include walks or outdoor time as part of the service.How do you ensure my pet's well-being during their visit?
We focus on providing a safe and comfortable environment, respecting each pet's routines and preferences.Do you have experience caring for pets with special medical needs?
Yes, we have experience handling animals that require special care, from medications to specific treatments.Can I meet the caregiver before hiring the service?
Yes, we offer a pre-arranged Meet & Greet so both you and your pet can feel comfortable before the service begins.
Location and Availability
In which areas of Puerto Rico do you offer services?
We are located in Toa Alta, but we offer pet care anywhere in Puerto Rico.How is the additional cost for distance handled?
Visits exceeding 50 miles from Toa Alta will have an additional cost of $10 per trip.
Rates and Payments
How are service prices calculated?
Prices depend on the type of care, length of visit, and distance. Contact us for a personalized quote.Do you offer packages or discounts for returning customers?
Yes, we have special options for those who require frequent care. Contact us to learn more!What payment options are available?
We accept payments in cash, ATH Móvil, PayPal, CashApp, Zelle, and Apple Pay.What if I have more than one pet?
No problem! We offer care for multiple pets within the same household. We tailor care to ensure each pet receives the care and interaction they need.The cost of the service may vary depending on the number of pets and the level of care required. Contact us to discuss the details and receive a personalized quote.
Reservations and Cancellations
How far in advance should I book a service?
To guarantee availability, we recommend booking at least 48 hours in advance , although we accept last-minute requests subject to availability.What is the cancellation and refund policy?
Cancellations must be notified 24 hours in advance to avoid charges. Long-term reservations have specific refund policies.Can regular visits be scheduled for my pet?
Yes, we offer customized plans for clients who require frequent care.